John kador is the author of 12 business books his latest book is effective apology mending fences building bridges and restoring trust john kador is an independent business writer whose best selling books and insightful articles have been helping business leaders work smarter and more profitably for more than three decades. Effective apology mending fences building bridges and restoring trust 2 8 downloaded from wwwauthorityweightcom on january 21 2021 by guest be surprising but the breaches themselves arent the real problem our inability to fix them is what causes us trouble in a good apology dr molly howes uses her experiences with patients in her. Part ii the five dimensions of effective apology introduces the basic building blocks that in various 8 permutations combine to create effective apologies in five chapters i discuss what i call the five rs of apology recognition responsibility remorse restitution and repetition. Effective apology mending fences building bridges and restoring trust effective apology mending fences building bridges and restoring trust by kador john publication date 2009 topics corporate image apologizing corporations public relations business communication crisis management. Effective apology mending fences building bridges and restoring trust bk business book bk business series businesspro collection author john kador publisher berrett koehler publishers 2009